Notice of Cancellation/Transfer/Reschedule
Any notice of cancellation, request to transfer or reschedule or request for refund must be made in writing via email. All Activities can be cancelled greater than 30 days before the activity with a 10% Administration fee. Any discounted / promo ticket is non transferable.
Clinics & Skills Days
Clinic cancellations can be made up to 14 days before the event date when a refund (less 40% cancellation fee) will be made on request. Refunds will not be given after this date.
Rescheduling your booking may occur up to 14 days before the event with a 20% administration fee.
Participants may reschedule or transfer their booking (less the administration fee) to another event as a booking credit for use within 6 months of the initial payment.
Participants may transfer their booking to another person with a $20 administration cost up to 48 hours prior to the event, with notice to, and agreement by Ozmosis Training to ensure that the course is suitable for the person.
Multi-day Clinics, Events & Tours
Any multi-day event requires 21 days notice of cancellation, whereby a refund (less 50% administration fee) will be made on request. Refunds will not be given after this date but participants may transfer their booking (less 50% cancellation fee) to another event as a booking credit for use within 6 months of the initial payment.
Mountain Bike Rentals
Cancellations and re-schedules greater than 24 hours will be subject to a $10 administration fee. Refunds will not be given with less than 24 hours notice.
Booking Credits
Booking credits are valid for 6 months from the date of the event originally booked.
Minimum Number of Participants
Minimum number of participants is identified for each event or clinic, if you are booked into a course and the minimum number is not met, you will be able to reschedule to a later date at no cost (valid for 12 months from purchase date), alternatively Ozmosis Training will provide a full refund upon request.
Any notice of cancellation, request to transfer or reschedule or request for refund must be made in writing via email. All Activities can be cancelled greater than 30 days before the activity with a 10% Administration fee. Any discounted / promo ticket is non transferable.
Clinics & Skills Days
Clinic cancellations can be made up to 14 days before the event date when a refund (less 40% cancellation fee) will be made on request. Refunds will not be given after this date.
Rescheduling your booking may occur up to 14 days before the event with a 20% administration fee.
Participants may reschedule or transfer their booking (less the administration fee) to another event as a booking credit for use within 6 months of the initial payment.
Participants may transfer their booking to another person with a $20 administration cost up to 48 hours prior to the event, with notice to, and agreement by Ozmosis Training to ensure that the course is suitable for the person.
Multi-day Clinics, Events & Tours
Any multi-day event requires 21 days notice of cancellation, whereby a refund (less 50% administration fee) will be made on request. Refunds will not be given after this date but participants may transfer their booking (less 50% cancellation fee) to another event as a booking credit for use within 6 months of the initial payment.
Mountain Bike Rentals
Cancellations and re-schedules greater than 24 hours will be subject to a $10 administration fee. Refunds will not be given with less than 24 hours notice.
Booking Credits
Booking credits are valid for 6 months from the date of the event originally booked.
Minimum Number of Participants
Minimum number of participants is identified for each event or clinic, if you are booked into a course and the minimum number is not met, you will be able to reschedule to a later date at no cost (valid for 12 months from purchase date), alternatively Ozmosis Training will provide a full refund upon request.